Telehealth Service

Telehealth on WhatsApp at Anufohun Medical Center: Expert Care via Video Call – No App Downloads Required

You have WhatsApp. You have a smartphone. You need a doctor.

That’s all you need to access quality healthcare from Anufohun Medical Center – right inside WhatsApp.

No special apps. No login portals. No technical headaches. Just you, your phone, and a board-certified doctor on a secure WhatsApp video call.

At Anufohun Medical Center, we’ve made telehealth simple. We use WhatsApp video calling – a platform you already know and trust – to connect you with experienced physicians for common illnesses, prescription refills, follow-up visits, and mental health support.

Your health shouldn’t be complicated. With WhatsApp Telehealth, it isn’t.

Why WhatsApp Video Call Telehealth?

WhatsApp is already on your phone. You use it to talk to family and friends. Now you can use it to talk to your doctor.

Benefits of WhatsApp Telehealth at Anufohun Medical Center:

• No downloads – You already have WhatsApp

• No passwords to remember – No portal login required

• Works on any phone – Smartphone or basic Android/iOS

• Uses your data or Wi-Fi – No special connection needed

• Video or voice only – Choose what you’re comfortable with

• Send photos during the call – Show rashes, wounds, or medications

• End-to-end encrypted – Your privacy is protected

• No waiting rooms – We call you at your appointment time

At Anufohun Medical Center, we meet you where you already are – on WhatsApp.

What We Treat via WhatsApp Video Call

Our doctors can diagnose, treat, and prescribe for dozens of common conditions – all through a WhatsApp video call.

Common Illnesses We Treat:

Chronic Disease Management (Follow-ups):

• High blood pressure – Review home readings, adjust medications

• Diabetes – Review glucose logs, adjust insulin or pills

• Asthma – Review symptom diary, adjust inhalers

• Depression & anxiety – Medication management, supportive counseling

• Thyroid disorders – Review labs, adjust medication

Post-Hospital Follow-up:

• Check surgical incisions via video

• Review medications after discharge

• Assess recovery progress

• Catch problems early before they become emergencies

Mental Health Support (Telepsychiatry):

• Depression and anxiety assessment

• Medication management

• Supportive therapy sessions

• Stress management counseling

• Postpartum depression screening

Medication Refills:

• Blood pressure medications

• Diabetes medications

• Asthma inhalers

• Antidepressants (with periodic in-person follow-up)

• Cholesterol medications

• Thyroid medications

• Allergy medications

What We CANNOT Treat via WhatsApp

For patient safety, call our emergency line or visit the hospital immediately for:

• Chest pain or pressure

• Difficulty breathing at rest

• Sudden weakness or facial droop (possible stroke)

• Severe bleeding

• Major trauma (car accident, serious fall)

• Active seizure

• Suicidal thoughts with plan

• Severe allergic reaction with throat swelling

These conditions require in-person emergency care – not a video call.

How Our WhatsApp Telehealth Works

Simple. Fast. Private. Four steps.

We’ll ask for:

• Your full name

• Your WhatsApp phone number (with country code)

• Brief reason for visit (e.g., “sore throat,” “medication refill,” “rash”)

• Preferred time (same-day often available)

Step 2: Receive Confirmation & Instructions

Within 30 minutes of booking, you’ll receive a WhatsApp message from our official clinic number.

The message will include:

• Your appointment date and time (e.g., “Today at 3:00 PM”)

• What to have ready (symptom list, medication bottles, thermometer if available)

• Reminder that a doctor will video call you at your appointment time

We will never ask for:

• Your bank account or credit card details via WhatsApp

• Your password or PIN

• Personal information beyond what’s needed for medical care

Step 3: Answer the Doctor’s WhatsApp Video Call

At your appointment time:

• Your doctor will start a WhatsApp video call to your number

• Accept the call like you would from a friend or family member

• You’ll see your doctor on screen – just like a regular WhatsApp call

During the 10–15 minute visit:

• The doctor will ask about your symptoms

• You may be asked to show the affected area using your phone’s camera:

  • Point camera at your throat (say “ahhh”)

  • Show the rash on your arm or leg

  • Show your ear (parent can help with a child)

  • Show your medication bottle labels

• You can send photos directly in the WhatsApp chat if video is difficult

No special lighting. No fancy equipment. Just your phone camera.

Step 4: Receive Your Treatment Plan

After the video call ends, the doctor will send you a follow-up WhatsApp message with:

• Diagnosis – What condition you have (plain language, no medical jargon)

• Treatment instructions – What to do at home

• Prescription details – Medication name, dose, how often to take it

• Pharmacy information – Where to collect your medication (we send prescription electronically)

• Red flags – When to come to the hospital or call back

Example WhatsApp follow-up message:

“Mr. Ibrahim – diagnosis: strep throat. Treatment: Amoxicillin 500mg three times daily for 7 days. Prescription sent to Good Health Pharmacy on Main Street. Drink warm fluids, rest, gargle salt water. Call us or come to hospital if fever above 103°F, difficulty swallowing, or no improvement after 48 hours. Feel better soon – Dr. Adeyemi”

Step 5: Payment & Follow-up

• Payment: We’ll send you a secure payment link via WhatsApp (or you can pay at the hospital pharmacy when collecting medication). We also accept bank transfer and mobile money.

• Insurance: We file claims on your behalf – just send us your insurance policy number via WhatsApp or call our billing team.

• Follow-up: Need another visit? Send us a WhatsApp message. We’ll schedule your next video call.

Privacy & Security on WhatsApp

We take your privacy seriously – even on WhatsApp.

What we do to protect you:

• Use end-to-end encrypted WhatsApp calls – no one can listen in

• Never record or save video calls without your permission

• Delete call logs and photos after documenting in your medical record

• Use WhatsApp’s business platform with verified clinic account (look for the green checkmark)

• Comply with all patient privacy laws

What we never do:

• Share your WhatsApp number with anyone outside our clinic

• Send unsolicited medical advice or spam messages

• Discuss your health in WhatsApp groups

• Store your photos on our personal phones

You can also request: Voice call only (no video) if you’re uncomfortable with video. For many conditions, voice plus photos is sufficient.

Real Patients Treated via WhatsApp Telehealth

Mrs. Chukwu, 42 – Developed a painful, burning rash on her back. She was worried it was shingles but couldn’t leave work. She booked a WhatsApp video call during her lunch break. The doctor examined the rash via video, confirmed shingles, and prescribed antiviral medication. She picked it up after work. “I didn’t lose a single hour of pay. And I got treated the same day.”

Mr. Bello, 29 – Woke up with yellow-green discharge from his eye and crusted lashes. He sent a photo to our WhatsApp line. A doctor responded within 20 minutes, confirmed bacterial conjunctivitis (pink eye), and sent a prescription for antibiotic eye drops to his local pharmacy. “I didn’t even need a video call – just sent a photo. So fast.”

Amina, 19 – Has been feeling sad, tired, and unable to sleep for weeks. She was too embarrassed to see a doctor in person. She booked a WhatsApp voice call (no video). The psychiatrist listened, diagnosed depression, and prescribed an antidepressant. “Talking from my room, not seeing anyone’s face, made it possible for me to finally ask for help.”

Grandfather Okafor, 78 – Recently discharged after heart failure treatment. He lives in a village 3 hours from the hospital. His daughter set up a WhatsApp video follow-up. The doctor reviewed his daily weight logs, adjusted his water pill dose, and caught early signs of fluid retention – preventing another hospitalization. “The hospital came to our village. My father didn’t have to travel.”

Little Somto, 4 – Fever and pulling at his ear. His mother was worried about ear infection but didn’t want to expose him to other sick kids. She booked a same-day WhatsApp video call. The doctor had her show his ear using her phone camera, diagnosed a mild ear infection, and prescribed antibiotics. “The pediatrician saw him from our living room. He was comfortable and calm.”

Why Choose Anufohun Medical Center WhatsApp Telehealth?

• No app downloads – You already have WhatsApp

• No passwords – No portal login to remember

• Same-day appointments – Often within 1–2 hours

• Evening & weekend hours – 8am to 8pm daily, including Saturdays

• Low cost – Affordable flat fee per visit (less than in-person)

• Prescriptions sent electronically – Ready at your pharmacy within 1 hour

• Follow-up via WhatsApp chat – Ask questions after your call

• Language support – English, Yoruba, Igbo, Hausa, and more

• Works on any phone – Even older Android phones

• No waiting rooms – We call you at your exact appointment time

WhatsApp Telehealth vs. Regular In-Person Visit

Frequently Asked Questions

Q: Do I need the WhatsApp Business app?
A: No. Regular WhatsApp (personal version) works perfectly. Just make sure you have the latest version installed.

Q: Will my doctor save my video call?
A: No. We never record WhatsApp video calls. We document the visit in your medical record, but the video itself is not saved.

Q: Is WhatsApp secure for medical calls?
A: Yes. WhatsApp has end-to-end encryption for calls and messages. Only you and the doctor can see or hear the call. However, no system is 100% secure. For highly sensitive conditions, you may prefer our dedicated telehealth platform.

Q: What if I have poor internet connection?
A: We can switch to a WhatsApp voice call only (no video) which uses less data. Or we can continue the consultation via WhatsApp chat with photos.

Q: How do I pay for the visit?
A: We’ll send you a secure payment link via WhatsApp. You can pay by card, bank transfer, or mobile money. You can also pay in person at the hospital or pharmacy when collecting medications.

Q: Can I use WhatsApp Telehealth for my child?
A: Yes. Parents or guardians can book for children. You’ll need to be present during the video call to help show the affected area.

Q: What if I need a physical exam (like listening to my chest)?
A: Some conditions still require an in-person visit. Your WhatsApp doctor will tell you if that’s the case – and we’ll schedule you for an in-person appointment the same day if needed. You won’t be charged for both.

Q: Can I get a sick note for work?
A: Yes. After your WhatsApp visit, we can send you a digital sick note via WhatsApp or email.

Q: Do you prescribe antibiotics via WhatsApp?
A: Yes, when clinically appropriate based on video exam and symptoms. We do not prescribe antibiotics for viral infections (like common colds) to prevent antibiotic resistance.

Q: Can I get a referral to a specialist?
A: Yes. Your WhatsApp doctor can refer you to any of our in-person specialists (orthopedics, ENT, dermatology, etc.). We’ll help you schedule the appointment.

Q: What if I need a lab test?
A: We’ll order the test electronically. You visit our lab (or a partner lab near you) to give blood or urine. No doctor visit required for the test. Results come to us, and we discuss them with you via WhatsApp.

Q: Can I use WhatsApp if I live outside Nigeria?
A: Yes, as long as you can receive WhatsApp calls internationally. However, we can only prescribe medications that are legal in your country. Contact us before booking if you’re outside Nigeria.

Anufohun Medical Center WhatsApp Telehealth – Quality healthcare, one video call away.

No apps. No waiting rooms. No stress. Just a doctor on WhatsApp when you need one.